More than OTD: How Veho’s Platform is Redefining the “Perfect Delivery Experience” for Peak Season

Peak season is right around the corner. For shippers, the key to succeeding is providing a great experience to the end customer–for the entire purchase journey.

As we gear up for peak season, the pressure is on for brands to meet rising customer expectations. While on-time delivery (OTD) has long been the gold standard for success in the industry, at Veho, we believe that simply getting packages to their destination on time is not enough. 

The days of accepting mediocrity are over. It's time to embrace a new era where shipping isn’t seen as a cost center, but rather — an investment in growth, profitability and customer lifetime value. 

Our team’s number one priority at all times is building systems that run efficiently, operate reliably, and scale seamlessly when we need them most. Peak season is where the rubber meets the road stress testing those systems.

Cross-border logistics is a dynamic and challenging field. Success for shippers depends on the ability to innovate, adapt, and deliver exceptional service– even amidst the changing landscape. 

As the VP of Live Operations, my role is all about making sure our clients, their customers, and driver partners are supported every step of the way throughout their Veho experience

As the Product Lead for Growth at Veho, my mission is clear: to win and retain clients by building products that truly meet their needs. Our approach is all about staying nimble, listening to our clients, and delivering the tools they need to succeed in an ever-changing market.

Shipping is no longer just about cost reduction. It’s a crucial touchpoint in the e-commerce journey, offering a prime opportunity to strengthen customer relationships and brand loyalty.

AI is steering the future of logistics at Veho, guiding us towards smarter, more strategic operations. And we’re just getting started.

Deepak Madabushi, Vice President of Ground Operations, outlines Veho's approach to warehouse management, emphasizing the significant impact of sortation hubs on both shippers and customers.