Customer  Support

Track your package using the Veho Tracking page, or through our iOS or Android app, for the latest updates. If you have questions after tracking, please text Veho Support at 68953 (message and data rates may apply).

You can find your Veho tracking ID in the link shared with you via SMS or in the shipping confirmation email you received from the original merchant.

Update your delivery instructions, including access codes and photos of your preferred delivery spot, via our tracking page, in the iOS or Android app, or by texting Veho Support at 68953 (message and data rates may apply). Veho provides these instructions to delivery drivers to follow. However, please note that due to various factors, fulfilling all instructions cannot be guaranteed. For the safety of both customers and drivers, Veho drivers will not enter residences or garages.

At this time Veho does not offer the ability for customers to pick up packages from a Veho facility.

To ensure efficient and timely deliveries for all customers, we cannot accommodate specific delivery day or time requests. You can track your package and its estimated delivery window on the Veho Tracking page, or in our iOS and Android app.

To update the address for a specific delivery, you can use the Veho tracking page or mobile app. However, for permanent delivery address changes, please update your address directly with the original merchant. Note that Veho is only able to facilitate the delivery of packages within our contracted delivery zip codes and cannot facilitate delivery to different markets outside of these areas. If you are experiencing trouble updating your address, or if your delivery address falls outside of our service area, please reach out to the Veho Support team for assistance.

Any changes to the order details, including cancellations, must be initiated through the original merchant. Veho is not responsible for changes or modifications to packages sent by the merchant. While Veho Support will do its best to assist with order cancellations, please be aware that we will not be able to cancel orders once they are en route for delivery. Additionally, cancellation may not be possible once the package has been received into Veho's possession.

Photo Documentation: For delivery verification and transparency, Veho drivers may take photos upon delivery. These photos may document the package's placement and confirm the delivery address, including the house or building number. This helps us confirm the delivery location and show where your package was left, like by the front door or with your building number visible.

Lost package: If you believe your package is missing after delivery, please follow these steps: 1) Review the delivery photos we sent for visual confirmation of the delivery location. 2) Check with other members of your household to ensure they haven't already received the package. 3) Contact Veho Support at 68953 to open an investigation into the issue.

• Upon verification of a lost package, Veho will update the order accordingly and the result will be available for merchant review immediately.
• Veho does not process or issue claims payments directly to consumers. All reimbursements or resolutions will be managed through the merchant based on the merchant's own policies.
• If a package is lost, the customer must contact the merchant from whom the purchase was made. The merchant is responsible for initiating the claims process with Veho.

Damaged Package: If your package arrives damaged, we sincerely apologize. Please contact both Veho Support and the original merchant as soon as possible. Contacting the merchant is crucial as they manage the resolution process, including replacements or refunds. You can reach Veho Support through the app or by texting 68953 (message and data rates may apply).

When an issue comes up, we want to make sure you're taken care of as quickly as possible! Here's a quick look at how Veho works with merchants to get you the fastest solution:

• Veho's Role: We are a delivery partner. We receive your package from the merchant and deliver it to the provided address.
• Merchant’s Role: They are the seller. They handle all the products, inventory, and financial transactions, including any refunds/replacements. All refund and replacement decisions are made solely by the merchant according to their policies.

Even if it may have been a delivery error, merchants that partner with Veho have asked us to direct all refund and replacement requests to them. This ensures they can get you the right product or initiate a refund directly into your account.

Our mobile app enables easy control over all of your deliveries every time. With the app, you can:

• View all of your Veho facilitated deliveries in one centralized location
• Get up to date info about your packages
• Add detailed delivery instructions, including preferred drop-off location and access codes
• Confirm & edit your delivery address
• Upload a photo of desired delivery spot with our “perfect placement” feature
• Easily get in contact with the Veho Support team

Download the Veho app for iOS or Android.

Get all the latest updates on your package by using the Veho Tracking page or through Veho mobile app for iOS or Android. If you have questions after tracking, please text Veho Support at 68953 (message and data rates may apply).

The merchant you ordered from has requested that this package be delivered in person to ensure it reaches the right hands. You or someone you designate will need to be present and provide a PIN to complete the delivery.

A delivery PIN is a unique 4-digit code assigned to your package. When your driver arrives, you'll share this PIN with them to confirm you're there to accept the delivery.

Your PIN will be sent to you via SMS and email on the day of delivery, once your driver has picked up your package. You'll also be able to view it on your Veho tracking page when logged in.

No problem — you can share your PIN with a trusted person to accept the delivery on your behalf. When you receive your PIN on delivery day, you'll have the option to send it to someone else via SMS or email directly from the tracking page.

If no one is available to share the PIN with the driver, the delivery cannot be completed. We'll make up to 2 delivery attempts. After 2 unsuccessful attempts, your package will be returned to the merchant for further instructions.

 Yes — your PIN is only valid on the day of delivery. It expires at the end of your delivery route or end of day, whichever comes first. If your delivery is rescheduled, you'll receive a new PIN on the new delivery day.

You can view your PIN anytime on delivery day by logging into your Veho tracking page. If you're still having trouble, text Veho Support at 68953 (message and data rates may apply).