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Let’s walk through a common scenario: A retail customer is waiting for a package that they ordered online, tracking says it’s been delivered. But when they look outside—there’s nothing there. They call customer service, frustrated and confused. Maybe it ended up at the neighbor’s house. Or maybe it’s sitting behind a bush–completely hidden?
Whatever the reason, someone has to fix it.
At Veho, we know that a misdelivered package sets off a costly chain reaction for shippers: replacement costs, expedited shipping fees, strained customer service resources, and potentially lost customer trust. That’s why, through continuous innovation, we’re launching two technology solutions to prevent these issues at the source: OCR (Optical Character Recognition) and Previous Successful Delivery photos. These solutions ensure accurate first-time delivery while reducing operational costs.
The root cause of delivery challenges
Delivery mistakes often boil down to miscommunication. Driver partners need clear, reliable ways to confirm they’re at the right address and leave packages in the right place. Without these tools:
- Packages are left at the wrong house.
- Items are hidden in locations that are hard to find.
- Deliveries are missed entirely.
These errors lead to costly replacements, frustrated customers, and operational inefficiencies.
In partnering with shippers across the US, we’ve learned where deliveries go wrong and have developed technology to tackle those pain points directly.
Live OCR: Faster, more accurate address verification
With Live Optical Character Recognition (OCR), we’ve created an address verification process that is efficient and effective.
Driver partners take a quick photo, and our OCR technology scans the address to confirm it matches the delivery details provided. If it does, the system automatically advances to the next step—no typing needed.
With Live Optical Character Recognition (OCR), we’ve created an address verification process that is efficient and effective.
Driver partners take a quick photo, and our OCR technology scans the address to confirm it matches the delivery details provided. If it does, the system automatically advances to the next step—no typing needed.
Live OCR takes this a step further. As soon as a driver raises their camera, their phone begins validating the address–before a photo is even taken. This technology reduces lag and keeps deliveries moving. The result? Faster stops, fewer errors—and a better experience for driver partners and customers alike.
Previous Successful Delivery Photos: A visual guide for success
When driver partners arrive at a new delivery location, they now have access to a gallery of previous successful delivery photos. These images show exactly where packages have been left in the past, giving driver partners clear guidance on where to place the current delivery.
How it works:
- At the delivery location, driver partners can view images of previous successful placements to help guide their decisions.
- As they take their own photo, a thumbnail of a previous successful image appears on the side of the app for quick comparison.
This system helps eliminate guesswork and improves accuracy. Packages are delivered where customers expect them—making the process more reliable for everyone.
Veho's Market Differentiation
Veho is revolutionizing the shipping space by offering these two game-changing, proprietary delivery solutions. As pioneers of this technology, we are able to drive significant improvements in customer satisfaction to our shipper partners.
While traditional carriers rely heavily on route familiarity and driver expertise, Veho's innovative technology enables consistent, accurate deliveries regardless of driver partner experience. Traditional delivery services typically depend on drivers running the same routes daily to build expertise over time, supplemented only by user-submitted notes in their routing tools. These carriers place the burden of technology decisions on their contractors and drivers, who must choose and integrate their own routing solutions.
Veho's approach is fundamentally different. Rather than placing the responsibility on independent driver partners, we've developed proprietary technology that empowers any driver partner to deliver with expert-level accuracy from day one. Our OCR and Previous Successful Delivery Photos work in tandem to create a standardized, reliable delivery experience that doesn't depend on tribal knowledge or individual routing preferences.
This systematic approach ensures consistency across our entire network, making Veho the ideal partner for shippers who prioritize delivery accuracy and customer satisfaction. By building and controlling our own technology stack, we can rapidly iterate and improve based on real-world feedback, ensuring our solutions continue to evolve with the changing demands of e-commerce delivery. For shippers, this means fewer delivery errors, reduced operational costs, and ultimately, happier customers.
Impact by the Numbers
It’s one thing to claim our cutting-edge technology delivers measurable results. It’s another to show how we’re transforming delivery operations for shippers.
Cost Efficiency
- Through improved efficiency via live OCR implementation, these technologies have driven a $0.03 cost savings per package, as well as reductions in operational burden and resource allocation for delivery issue resolution. These savings are passed on to our clients through highly competitive pricing.
Enhanced Reliability
- Our streamlined address verification process drives a 12% reduction in failed deliveries and 4.8-second improvement in stop time per delivery. These improvements enable us to continuously exceed 99% On Time Delivery.
Superior Customer Experience
- Over 6.3 million delivery photos in our database guiding accurate package placement, reducing customer service inquiries and driving customer satisfaction. These improvements enable us to maintain an impressive 4.9 out of 5 star customer satisfaction rating.
These metrics highlight Veho's ability to solve complex delivery challenges, improve efficiency, and build trust with both shippers and customers.
The shipper advantage
Accurate deliveries save time and money while strengthening customer relationships. When delivery errors are minimized, shippers can focus on scaling their operations instead of troubleshooting problems.
This technology reduces the operational burden of replacements and investigations, improving efficiency across the board. Shippers gain a more reliable delivery experience that builds trust and satisfaction with their customers.
Delivering the future
By building our proprietary technology internally, we’re able to design tools that integrate seamlessly into workflows and deliver real impact.
Live OCR and Previous Delivery Photo innovations are already driving better outcomes—faster stops, improved accuracy, and smoother operations. As we gather more data, we’ll continue refining these tools to ensure they deliver maximum value for everyone involved.
At Veho, solving for the future of e-commerce logistics is what drives us forward.
