Last week, Veho co-founder and CEO Itamar Zur sat down with Kevin Lawton from The New Warehouse Podcast to discuss Veho's revolutionary approach to e-commerce delivery.
During the episode, Ita and Kevin discuss a number of topical trends across the logistics space including:
- Customer Visibility: How customized, direct customer communication during the delivery and returns process can increase customer satisfaction and lower redelivery costs.
- Diversification: How carrier diversification from the traditionally larger carriers can help retailers gain a sustainable competitive edge.
- The Amazon Method: How Amazon has been successful in the last mile delivery space, outpacing the likes of FedEx and UPS.
- Gig Economy: How a crowd source model for e-commerce deliveries can improve the post purchase experience.
- Returns Dilemma: How returns policies have evolved and why a more liberal policy may drive customer acquisition and greater trust.
Watch the full episode below!
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