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Navigating the Challenges and Capitalizing on Opportunities of Last-Mile Delivery During Peak
With insights from 160+ logistics leaders & 1000+ consumers, this guide is your go-to resource for navigating the holiday season with strategies that put you ahead of the competition.
With Peak Advice from Leading Experts
"Amazon has proven the value of fast delivery-- and they are only getting faster.But as a retailer, you shouldn't chase 1-2 day delivery for all' orders this peak season. Instead, focus on providing your best customer delivery experience."
- Nate Skiver, Founder, LPF Spend Management
"Partnering with innovative last-mile solutions like Veho can provide the agility and flexibility needed to handle surging demand, ensuring timely deliveries even under pressure. By leveraging data-driven insights and a customer-centric approach, companies can stay ahead of challenges and deliver an exceptional end-to-end experience throughout the busiest time of year."
- Hannah Testani, CEO, Intelligent Audit
"Diversifying your carrier network is a must to reduce risk and keep costs in check, especially when surcharges hit. Finally, make sure you’re getting the most out of your multi-carrier tech to keep everything running smoothly and your customers happy."
- Timur Eligulashvili, Founder and President, Logistics Remix
"I believe the key to success is managing expectations from your executive team to your carriers and everything in between, so we are very committed to transparency and collaboration to ensure 360 alignment and no surprises!"
- Danay McKain, VP of Global Sourcing & Transportation, Kendra Scott
Your resource for Peak Season Insights
The Impact of Delivery Experience
→ 65% of consumers will stop purchasing from a brand based on a negative delivery experience.
→ On the flip side, 90% of consumers say they will repurchase from a brand based on a positive delivery experience.
Fast & Flexible Delivery
→ 90% of consumers now view two-day delivery as the norm. Consumers are willing to wait two fewer days for delivery this year in comparison to last year.
Consumer Communication
→ 79% of consumers say real-time updates are important to them in a delivery experience, yet over a quarter (27%) of retailers say they still do not offer it.
Consumer Holiday Spend
→ 75% of consumers plan to spend the same amount or more this holiday season.
